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Unable to install SEP for MAC client on on macOS using case-sensitive file system

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Article ID: 229365

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Updated On:

Products

Endpoint Protection

Issue/Introduction

SEP 14.3 RU2\RU3 does not install on macOS configured with case-sensitive file system: "The installation failed. The Installer encountered and error that cause the installation to fail. Contact the software manufacturer for assistance."

Environment

macOS 10.15.x and newer - SEP 14.3 RU2\RU3

Resolution

APFS case sensitive HDD is not supported at this time. Support for this file system format is being reviewed for inclusion in a future release.

Additional Information

 SEP supports case-sensitivity in HFS volumes

MacOS and OSX compatibility for Endpoint Protection

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