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MUX displayed as a blank page when using Edge

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Article ID: 229353

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When using Microsoft Edge - even a supported Edge version, Clarity (Modern User Experience (MUX / UX)) is displaying as a blank / white page.

Cause

Microsoft Edge has been configured to use Internet Explorer mode / Compatibility View (a blue IE icon appears next to the URL).

Clarity (Modern UX) does not support any Internet Explorer release.

Resolution

Disable Internet Explorer Mode or use an alternate supported browser.

Internet Explorer mode could have been enabled as part of a Group Policy so it will be necessary to be disabled by the IT department.

Additional Information

What is Internet Explorer (IE) mode? | Microsoft Docs

See also: Slow performance/blank page when trying to login - troubleshooting / known issues

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