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AWI stopped working after "ERROR IN MESSGAGE HANDLING"

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Article ID: 229341

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Yesterday the productive AWI failed and had to restart the service. Within a short time were over 93'000 
Error (XXXXXwn_awi_LOG.00.txt:2021-10-26 15:15:46,167 pool-2-thread-1434821 [ERROR] NOSESSION/- NOUI [entrypoint.messages.NotificationListener] - ERROR IN MESSGAGE HANDLING) 
in the log and the AWI (Tomcat) is frozen.

 

Environment

AWI Version:   Automic Web Interface 12.3.4.GA01-dev-feature-12.3.4-GA01-97632

Resolution

# Recommendation  is to upgrade to the latest version of JDK.
Supported version : 

Java
  • Open JDK Java 11 
  • Oracle Java 1.8 (with Intel x64 CPU) 
  • Oracle Java 11