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Unable to logon into IM provisioning server. ETA_E_0418<BGU>, Bind to provisioning server as 'dmin' faied: Password expiration date has passed.

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Article ID: 229325

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Updated On:

Products

CA Identity Manager

Issue/Introduction

Customer is not able to login into a provisioning server from provisioning manager UI.

The following error is returned: "ETA_E_0418<BGU>, Bind to provisioning server as 'dmin' faied: Password expiration date has passed."

Cause

This is a normal provisioning server behavior.

Password of "admin" global user has expired, and expiry date need to be changed using some other admin account. 

Environment

Release : 1.0

Component : IdentityMinder(Identity Manager)

Resolution

If there is no other administrator account, it is possible to change the expiry date of a global user directly in the provisioning directory.

Follow these steps:

1) Connect to the provisioning directory router using Jxplorer and the following connection parameters:
    Port: 20391
    User: eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=im,dc=etadb
Password: prov directory shared secret
    Base DN: eTGlobalUserContainerName=Global Users,eTNamespaceName=CommonObjects,dc=im,dc=etadb
2) Find the global user under question and modify its eTPasswordExpirationDate attribute.
3) Restart the Provisioning Server
 
Date format is following (normally prefixed with zeroes 0000):
CYYDDD
where:
C is century. 0 means 20th century, 1 means 21st century
YY is year (0..99)
DDD is a day in a year (1..366)

For instance:
December 31, 2021 is 121365
January 1, 2022 is 122001
Today, November 30, 2021 is 121334
December 31, 2024 is 124366 as 2024 will be a leap year.

Also it's possible to just disable expiration by putting 0 in eTPasswordExpirationDate attribute.
After that user can login using that account and enable expiration date.