Reset admin password and enable password in Management Center

Products

• MC-S400-20
• Management Center - VA
• Management Center

Issue/Introduction

Customer has forgotten admin password and enable password in its Management Center

 

 

Environment

Management Center: 3.3.x

Physical and virtual appliance (MC-VA)

Resolution

STEP1

Connect via serial console on physical appliance or if it's a VM open the Hypervisor's management console.

On Hypervisor, please go to the Management Center VM deployed and open the console view of the machine. Then go through the Setup wizard:

 

STEP2

After opening the console view, please tap 3x times ENTER key. If Menu request a serial console password, please type it in to continue changes. Menu should appear

PLEASE NOTE: If you've set console password requirement in the past and lost it, then you cannot perform any of the changes without restoring the MC to factory defaults, since you will be not able to see the console menu.

 

STEP3

If you don’t have admin account password and privileged enable password, you’ll need to reconfigure the Management Center by selecting option 2

Select the 2) Setup console

STEP4

Hit any key to start configuration and follow the initial setup config:

• Use the same network settings, skip by ENTER and confirm changes with answer No

• When asked Would you like to change the console user password now? Select No
• When asked Would you like to change the enable password now? Select Yes and make the change for the supervised password. Enable password has been changed for the admin account.

• When asked Do you want to secure the serial port? Select No

 

STEP5

Go back to the initial menu

Select the 1) Command line interface & type:

• MC> enable
• Use earlier changed enable password for admin
• MC# configure t
• MC (config)# authentication password
• Type the new unprivileged/normal password for the admin account (GUI access /SSH password)

 

After these steps you have created:

• Unprivileged/normal password for the admin account (GUI access/SSH)
• Privileged/enable password for the admin account (SSH enable password for config changes)