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End users with elevated privileges can stop the Symantec Endpoint Encryption Management Agent service

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Article ID: 229146

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

End users with local administrator rights or elevated privileges can stop the Symantec Endpoint Encryption Management Agent service.

The service can be stopped from Control Panel / System and Security / Administrative Tools / Services:

If this service is stopped, the Endpoint Encryption client will not connect to the Endpoint Encryption Management Server and will therefore not check-in or download policy. Encryption functionality is not affected.

Environment

Symantec Endpoint Encryption 11.3 and above.

Resolution

Do not give users local administration rights or elevated privileges.

Broadcom is committed to product quality and satisfied customers. This issue is currently being considered by Broadcom to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this article periodically as any changes to the status of the issue will be reflected here.

To subscribe to notifications about future releases please refer to article 142615.

Additional Information

ISFR-2001

Attachments