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12.3.6 HF CAU for AIX AP6 and A64 Agents does not work

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Article ID: 229112

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

Upgrading from any 12.3.6 HF fails and agent rolls back to the same version. The following error in the logs

20210611/094127.204 - U00029000 Report '21326011' for file '/users/ar/UCAR/vwgaix06/v12.3/a64/a1/bin_testVic/../temp/_OABURDLB.TXT' has been started.
20210611/094127.266 - U00029001 Report '21326011' ended normally.
20210611/094303.956 - U02000268 Deployment process '21322005' has been started.
20210611/094303.958 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /APACHE_2_0.TXT                                                                                                                                                                                          '.
20210611/094303.960 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /BOOST_1_0.TXT                                                                                                                                                                                           '.
20210611/094303.962 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /DEPLOYMENT.TXT                                                                                                                                                                                          '.
20210611/094303.965 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /LIBGCC_S.A                                                                                                                                                                                              '.
20210611/094303.968 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /LIBSTDCPP.A                                                                                                                                                                                             '.
20210611/094303.970 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /LIBSYSAPI.A                                                                                                                                                                                             '.
20210611/094303.979 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /LIBZU00132.A                                                                                                                                                                                            '.
20210611/094303.982 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /LICENSE-OPENSSL-SSLEAY.TXT                                                                                                                                                                              '.
20210611/094303.984 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /THIRD-PARTY-LICENSES.TXT                                                                                                                                                                                '.
20210611/094303.989 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UC.MSL                                                                                                                                                                                                  '.
20210611/094303.992 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UCX.MSL                                                                                                                                                                                                 '.
20210611/094304.144 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UCXEA64F                                                                                                                                                                                                '.
20210611/094304.146 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UCXJA64                                                                                                                                                                                                 '.
20210611/094304.148 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UCXJA64M                                                                                                                                                                                                '.
20210611/094304.150 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UCYBSMCL                                                                                                                                                                                                '.
20210611/094304.153 - U02000271 Deployment process '21322005' requested resource '0:[email protected]                                                                                                                                              /UCYBSMGR                                                                                                                                                                                                '.
20210611/094304.155 - U02000271 Deployment process '21322005' requested resource '0:UCAR#CP002                                                                                                                                                                                              /JCP.CER                                                                                                                                                                                                 '.
20210611/094304.156 - U02000271 Deployment process '21322005' requested resource '0:UCAR#CP003                                                                                                                                                                                              /JCP.CER                                                                                                                                                                                                 '.
20210611/094304.158 - U02000271 Deployment process '21322005' requested resource '0:UCAR#CP012                                                                                                                                                                                              /JCP.CER                                                                                                                                                                                                 '.
20210611/094304.160 - U02000271 Deployment process '21322005' requested resource '0:A64_VWGAIX06_01_TEST_DAY                                                                                                                                                                                /INIPATCH.TXT                                                                                                     

Environment

Release : 12.3

Component :

Resolution

Solution:

Update to a fix version listed below or a newer version if available.


Fix version:

Component(s): Agent AIX, Solaris, HP-UX

Automation.Engine 12.3.7
Automation.Engine 12.2.10

Workaround:

  1. Stop the agent
  2. Delete the agent in client 0
  3. Delete the keystore of the agent
  4. Manually upgrade the service manager and the agent
  5. start the agent