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Upgrade removed variables from NX.env_nt.tpl

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Article ID: 229099

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

After installing SDM 17.3.0.10 on 17.3.0.5 variables listed below disappeared from NX.env_nt.tpl, but are still found in NX.env.
Are these no longer needed in NX.env_nt.tpl?

@NX_CHG_ALLOW_SLA_DOWNGRADE
@NX_CR_ALLOW_SLA_DOWNGRADE
@NX_DELETE_NULL_PROPERTIES
@NX_FORCE_BROWSER_TO_SEND_COOKIE_ONLY_IN_SSL_CONNECTION
@NX_FORCE_ROOTCAUSE
@NX_GROUP_ASSIGNEE_INDEPENDENT
@NX_ISS_ALLOW_SLA_DOWNGRADE
@NX_KEEP_TASKS
@NX_LEAVE_CHILDREN_OPEN
@NX_MAIL_ALLOW_ATTMNTS
@NX_MAIL_SHOW_TO_CC_LIST
@NX_MOUSEOVER_PREVIEW_DELAY_TIME
@NX_REQUIRE_CHANGE_GROUP
@NX_REQUIRE_INCIDENT_GROUP
@NX_REQUIRE_ISSUE_GROUP
@NX_REQUIRE_PROBLEM_GROUP
@NX_REQUIRE_REQUEST_GROUP
@NX_TTV_HIGHLIGHT
@NX_USE_ENCRYPTED_SID_AND_COOKIE
@NX_USE_NESTED_TABS
@NX_WEB_AUTO_UPDATE
@NX_WEB_WILDCARD_SEARCH

Cause

These variables are from Options Manager and for some reason, some upgrade versions just drop the variables and if necessary, they need to be re-installed after the upgrade.

Environment

Release : 17.3

Component : SDM - Install/Upgrade/Configuration

Resolution

If they are installed on the Option Manager and confirmed the variables exists in nx.env, No action is required. However, if they are installed on the Option Manager and they do not exist on nx.env, quick way is running pdm_configure. If they are not installed at all, you need to install it again using Option Manager 

Additional Information

If they are installed on the Option Manager and they do not exist on nx.env, quick way is running pdm_configure. If they are not installed at all, you need to install it again using Option Manager 

https://knowledge.broadcom.com/external/article?articleId=45297