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"Dependency not found" error when update UIM robot

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Article ID: 229080

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Trying to update the robot_update version 9.20 but getting the error "Dependency not found" for robot update. Robot version -9.20 

Cause

vcredist_x86 and vcredist_x64 were not in the archive of the remote hub

Environment

Release : 20.3

Component : UIM - ROBOT_EXE

Resolution

1. Log in to the remote hub where the robots with the issue belong to.

2. Download the following packages and add them to your local archive: 

vcredist_x64 - http://support.nimsoft.com/Files/Archive/00457/vs2017_vcredist_x64_zip-1.0.2.zip

vcredist_x86 - http://support.nimsoft.com/Files/Archive/00458/vs2017_vcredist_x86_zip-1.0.2.zip

3. Make sure the robot_update in the archive of the remote hub is a compatible version, for example, robot_update 9.33

4. You should be able to update the robots to the latest version. 

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