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Events not generating for several groups in NetOps

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Article ID: 228993

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have an issue where NetOps failed to generate a utilization event for an interface. We confirmed that the interface was in the correct group the is assigned to the utilization profile.

DX NetOps Performance Management fails to raise Threshold Violation Event.

Cause

A database node went down during the run of an Event processing thread.

Environment

All supported DX NetOps Performance Management releases

Resolution

Restart the Data Aggregator. This will issue the Event release thread again and resolve the problem.