UnknownProbe alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM alarms are being generated with UnknownProbe. 

 

Environment

Release : 20.3

Component : UIM - CDM WITH IOSTAT

Cause

The spooler detects the problem and reports:
spooler: could not get 'prid' from head PDS. Setting prid value to UnknownProbe

Also from the spooler log, after the met_id= value there should be a prid= which is missing. 
This can be seen in DrNimBUS with the 'Show Header' box checked. 

The problem was the probe had a configuration setting to use a different system name for the source.  

Resolution

Correct the probe configuration so it is not specifying a different system than it is running on. 

Additional Information

In the spooler log get the value for 'source='

from the probe log look for 'QoS source =' or an equivalent value displaying the source name used.