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Attachments are not working

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Article ID: 228973

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Finished upgrade from 17.1 to 17.3.0.10

Everything is working but attachments.....

This is being worked on both sides client and now broadcom....

getting two errors, one when the attachments are upload which is the following 

 

when I place that URL in a browser I get 

no delay it is instant as you click view.



Environment

Release : 17.3

Component : SDM - Attachments

Resolution

The problem was that the server.xml was changed during the upgrade process, and the connect statement was wrong

Server.xml – currently

    <Connector port="8080" protocol="AJP/1.3" redirectPort="8443"/>

Server.xml – before upgrade

    <Connector port="8443" protocol="AJP/1.3" redirectPort="8443"/>

changing the port to 8443 and recycle should resolve this issue

Attachments