Error : Cannot load libmod_sm22.so when starting Web Agent

Products

• CA Single Sign On Agents (SiteMinder)
• SITEMINDER

Issue/Introduction

 

When starting Web Agent on Apache, this one doesn't start and reports
error :

  myuser@myhost bin]$ ./apachectl start 

  httpd: Syntax error on line 73 of /opt/apache/2.4.51/conf/httpd.conf: 
  Cannot load /opt/CA/webagent/bin/libmod_sm22.so 
  into server: libetpki2.so: 
  cannot open shared object file: 
  No such file or directory

Environment

 

Web Agent 12.0SP3CR11 on Apache 2.4.51 on Linux;

 

Resolution

 

Web Agent 12.0SP3CR11 is not supported with Apache 2.4 as per Support
Matrix (1)

Upgrade the Web Agent to 12.52SP1CR11 or higher in order to solve this
issue (2).

The Web Agent 12.0SP3 has only the library for Apache 2.2, which is
reported in the error line : libmod_sm22.so.

The Web Agent 12.52SP1CR11 and further version will bring the library
libmod_sm24.so which is compiled against the particularities of Apache
2.4.

 

Additional Information

 

(1)

    SCA SiteMinder 12.0 Includes updates for base release and all later CRs/SPs for this release Platform Support Matrix
    https://ftpdocs.broadcom.com/WebInterface/phpdocs/7/5262/5262_12sp2_sp3_PSM.pdf

(2)

    SSO WEBAGENT R12.52 SP01 CR11 [#2820]
    https://support.broadcom.com/download-center/solution-detail.html?aparNo=SS15420&os=ANY