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ITPAM Agent service failed with error "IO Error or connection aborted while executing request or processing HTTP response"

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Article ID: 228943

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

After installing ITPAM Agent, service fails to start with below error in c2o.log file:
2021-11-22 22:23:24,849 WARN  [com.optinuity.c2o.transport.Client] [ InitialHBTimer] IO Error or connection aborted while executing request or processing HTTP response.
org.apache.http.conn.ConnectTimeoutException: Connect to 10.2.77.11:80 timed out

Cause

There is a firewall configured between Orchestrator server and Agent server which blocked the port 80.

Environment

Release : 4.3.X

Component : Process Automation

Resolution

Allow ports 8080 and 80 in the Orchestrator server for the incoming traffic under Firewall configuration.