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E150004 Error Logging into WCC through AWS Load Balancer

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Article ID: 228937

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When attempting to login to WCC through an AWS load balancer URL, the login fails with the following error...

E150004: An error occurred during authentication. Authentication between CA WCC and EEM failed

The error only occurs when accessing WCC through the load balancer URL. If accessing each WCC server URL directly, the login with the same credential is successful.



Environment

Release : 12.0

Component : CA Workload Control Center

Resolution

Ensure the AWS load balancer is configured with sticky sessions. Details about this configuration can be found here...

https://docs.aws.amazon.com/elasticloadbalancing/latest/application/sticky-sessions.html