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Error: Deployment failed. Status is 193 (0xC1) - 'The vendor patch file is missing.'

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Article ID: 228919

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Updated On:

Products

Server Management Suite

Issue/Introduction

Updates are failing to deploy and the Sym Agent log files are showing errors such as the following:

Severity: 2
Date: 11/18/2021 1:58:37 PM
Tick Count: 392312937
Host Name: <computername>
Process: AexPatchPackager.exe (9440)
Thread: 11004
Module: AexPatchPackager.exe
Source: Deployment Packager Wrapper
Description: 
  The vendor patch file 'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{41B0F50B-83C7-6197-AD7B-D2EDBADDA8C4}\cache\windows8.1-kb5004759-x64.msu' does not exist.

Severity: 1
Date: 11/18/2021 1:59:19 PM
Tick Count: 392354765
Host Name: <computername>
Process: AeXPatchDeployment.exe (9880)
Thread: 2108
Module: AeXPatchDeployment.exe
Source: Deployment Engine
Description: 
  Deployment failed. Status is  193 (0xC1) - 'The vendor patch file is missing.'

Severity: 1
Date: 11/18/2021 1:59:19 PM
Tick Count: 392355265
Host Name: <computername>
Process: AeXNSAgent.exe (4932)
Thread: 1260
Module: PatchMgmtAgents.dll
Source: SoftwareUpdateAgent
Description: 
  Failed to apply software update [MSNS21-08-MRNET-5004873]:windows8.1-2012-R2-kb5004759-x64.msu

Severity: 1
Date: 11/18/2021 2:00:13 PM
Tick Count: 392408546
Host Name: <computername>
Process: AeXNSAgent.exe (4932)
Thread: 1260
Module: PatchMgmtAgents.dll
Source: SoftwareUpdateAgent
Description: 
  Failed to apply software update [MSNS21-08-MRNET-5004873]:windows8.1-2012-R2-kb5004759-x64.msu

 

Environment

Patch Management 8.6 RU1

Resolution

Determined that the root cause is likely that the updates are being staged to deploy but not deployed until a month later. During this month or so delayed period some of the updates are superseded and these superseded updates are removed and no longer available in the C:\Program Files\Altiris\Patch Management\Packages\Updates folder.