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Generate Legacy Reports - Take a long time

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Article ID: 228902

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Updated On:

Products

CA Identity Suite

Issue/Introduction

The customer is trying to generate a Legacy Report's "Full Certification Report" but it takes a long time.

The Identity Governance is in a cluster environment and when the user tries to generate a legacy report the web page shows the error message:

"The page XXX.XX.XXX.XX has rejected the connection."

 

When the XXX.XX.XX.XX is another Identity Governance node

Cause

The reports.baseUrl parameter was pointing to a specific Identity Governance node

Environment

Identity Governance 14.x

(Virtual Appliance or On-premise)

Resolution

Set the reports.baseUrl parameter to the Load Balance IP address and also set “sessions stickiness”.