Generate Legacy Reports - Take a long time

Products

• CA Identity Suite

Issue/Introduction

The customer is trying to generate a Legacy Report's "Full Certification Report" but it takes a long time.

The Identity Governance is in a cluster environment and when the user tries to generate a legacy report the web page shows the error message:

"The page XXX.XX.XXX.XX has rejected the connection."

 

When the XXX.XX.XX.XX is another Identity Governance node

Environment

Identity Governance 14.x

(Virtual Appliance or On-premise)

Cause

The reports.baseUrl parameter was pointing to a specific Identity Governance node

Resolution

• Open Identity Governance UI
• Click on the menu Administration > Settings > Property Settings
• From the "Filter Properties Keys Containing" field, type reports.baseUrl
• Edit this property
• Set the Property value with the Load Balance IP address and also set “sessions stickiness”.
• Select Type "Database Property"
• Click the Save button