Jaspersoft Report cant be exported in *.pdf or *.pptx file format

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

We cannot export our Jaspersoft reports to PDF or PPTX formats.

Environment

Version: 15.9.3 Patch 1

Jaspersoft Version: 7.8

Resolution

This was because of issues with the Jasper Server deployment. Customers redeployed their server to solve it.