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cloneServiceDeskInstance: Problem while cloning Service Desk instance with sdgtw probe

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Article ID: 228820

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Nov 19 11:21:47:383 [main, sdgtw] responseCode :: [500] response message :: [Internal Server Error]
Nov 19 11:21:47:384 [main, sdgtw] cloneServiceDeskInstance: Problem while cloning Service Desk instance :MY_TEST java.lang.Exception: {"Error":{"ErrorCode":122,"ErrorMessage":"Illegal argument exception","DetailErrorMessage":"name contains non alphanumeric characters.","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}
 at com.ca.integration.normalization.client.HttpRequestHandler.parseResponse(HttpRequestHandler.java:182)
 at com.ca.integration.normalization.client.HttpRequestHandler.get(HttpRequestHandler.java:70)
 at com.ca.integration.normalization.client.NIMRestClient.cloneServiceDeskInstance(NIMRestClient.java:507)
 at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.configureNIM(SDGtwProbe.java:541)
 at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.addDefaultProbeConfigurationToGraph(SDGtwProbe.java:1654)
 at com.nimsoft.probe.framework.genprobe.GenProbeBase.initializeGraph(GenProbeBase.java:412)
 at com.nimsoft.probe.framework.genprobe.GenProbeBase.init(GenProbeBase.java:313)
 at com.nimsoft.vm.BaseProbe.initOnTimer(BaseProbe.java:392)
 at com.nimsoft.nimbus.NimProbe.doForever(NimProbe.java:418)
 at com.nimsoft.vm.BaseProbe.execute(BaseProbe.java:302)
 at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.main(SDGtwProbe.java:984)

Cause

The clone process does not like the underscore in the name.

Environment

Release : 20.3

Component : UIM - SDGTW

Resolution

In this case the sdgtw profile when cloned was given the name MY_TEST. Reform the name without the underscore.