cloneServiceDeskInstance: Problem while cloning Service Desk instance with sdgtw probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Nov 19 11:21:47:383 [main, sdgtw] responseCode :: [500] response message :: [Internal Server Error]
Nov 19 11:21:47:384 [main, sdgtw] cloneServiceDeskInstance: Problem while cloning Service Desk instance :MY_TEST java.lang.Exception: {"Error":{"ErrorCode":122,"ErrorMessage":"Illegal argument exception","DetailErrorMessage":"name contains non alphanumeric characters.","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}
 at com.ca.integration.normalization.client.HttpRequestHandler.parseResponse(HttpRequestHandler.java:182)
 at com.ca.integration.normalization.client.HttpRequestHandler.get(HttpRequestHandler.java:70)
 at com.ca.integration.normalization.client.NIMRestClient.cloneServiceDeskInstance(NIMRestClient.java:507)
 at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.configureNIM(SDGtwProbe.java:541)
 at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.addDefaultProbeConfigurationToGraph(SDGtwProbe.java:1654)
 at com.nimsoft.probe.framework.genprobe.GenProbeBase.initializeGraph(GenProbeBase.java:412)
 at com.nimsoft.probe.framework.genprobe.GenProbeBase.init(GenProbeBase.java:313)
 at com.nimsoft.vm.BaseProbe.initOnTimer(BaseProbe.java:392)
 at com.nimsoft.nimbus.NimProbe.doForever(NimProbe.java:418)
 at com.nimsoft.vm.BaseProbe.execute(BaseProbe.java:302)
 at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.main(SDGtwProbe.java:984)

Environment

DX UIM 20.3 / 24.x or later

SDGTW probe 2.3x

Cause

The clone process does not support special characters like underscore in the name.

Resolution

Need to reform the name without the underscore so will be MYTEST