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404 Error for CA PPM URL

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Article ID: 228815

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Updated On:

Products

Support Offerings

Issue/Introduction

Multiple Users Reporting 404 Error for CA PPM URL

Day 16th Nov 

 

Cause

Diagnosis: Customers may encounter 404 errors when accessing web pages.

Issue/Downtime Related to GCP Datacenter 

 

 

Environment

Release : All Releases

Component : Clarity

Resolution

The issue has been resolved now:

Please see the below links for complete details regards to GCP Datacenter 

https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

https://status.cloud.google.com/

 

Additional Information

Customer Impact:

Google Cloud Networking – Customers were unable to make changes to their website load balancing and their websites served 404 error pages.

Google Cloud Functions – Customers who use GCLB service received 404 errors when attempting to access their service.

Google Cloud Run – Observed a 25% decrease in traffic in us-central1. Customers who use GCLB service received 404 errors when attempting to access their service.

Google App Engine – Observed 80% decrease in traffic in us-central and europe-west1. Customers who use GCLB service received 404 errors when attempting to access their service.

Google App Engine Flex – Customers who use GCLB received 404 errors when attempting to access their service and customer deployments experienced failures.

Apigee – Customers who use GCLB received 404 errors for runtime requests.

Google Firebase – Customers who use GCLB service received 404 errors when attempting to access their service.