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When running dr_validate, it hangs after intel

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Article ID: 228810

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

We ran the validate and after verifying passwordless ssh it starts checking node1 for prereqs and hangs.

We enabled debug in the validate by uncommented the line

#set x

And ran it again, and we could see that it was passing

rpm -qa |grep ^dialog

And not getting a response.

Cause

There are 2 endpoint protection agents on these systems that can interfere with rpm commands

Tanium

xagt

Environment

Release : 21.2

Component : PERFORMANCE MANAGEMENT INSTALLATIONS/UPGRADES

Resolution

The policy files for these end point agents contains rpm commands.

We needed to disable them to proceed with the install:

systemctl stop xagt

systemctl disable xagt

systemctl stop Tanium

systemctl disable Tanium

reboot