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When running dr_validate, it hangs after intel

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Article ID: 228810

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

We ran the validate and after verifying passwordless ssh it starts checking node1 for prereqs and hangs.

We enabled debug in the validate by uncommented the line

#set x

And ran it again, and we could see that it was passing

rpm -qa |grep ^dialog

And not getting a response.

Environment

Release : 21.2

Component : PERFORMANCE MANAGEMENT INSTALLATIONS/UPGRADES

Cause

There are 2 endpoint protection agents on these systems that can interfere with rpm commands

Tanium

xagt

Resolution

The policy files for these end point agents contains rpm commands.

We needed to disable them to proceed with the install:

systemctl stop xagt

systemctl disable xagt

systemctl stop Tanium

systemctl disable Tanium

reboot