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OAuth 2.0 Mandatory Post-Installation Tasks Clarification


Article ID: 228802


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Trying to follow instructions "OAuth 2.0 (Maileater/Mailer) Mandatory Post-Installation Tasks" at

Please clarify on the instructions listed in steps 1 - 5


Release : 17.3

Component :  Service Desk Manager Maileater/Mail (OAuth functionality)


Attached to this document are two web.xml files:

web-xml.ORG.txt:  This is the default web.xml that is provided out of box after applying update for SM 17.3 RU10.  File is provided for comparison purposes.

web-xml-MOD.txt:  This is the updated web.xml file that has the changes applied for steps 1-5 of the above post-install steps (OAuth 2.0 (Maileater/Mailer) Mandatory Post-Installation Tasks)

To locate the specific updates that are introduced, open the web-xml-MOD.txt file in a text editor and search for the string "OAUTH Update".  There will be two sections where changes were introduced.

Additional Information

The attached files in this article are provided for informational purposes only.  Please review the files in comparison to your own corresponding web.xml configuration in order to denote the necessary changes. Only the updates related to the above post install step are illustrated here.  No other changes have been introduced, including any other post-install steps that may also modify the web.xml.

We strongly advise against copying the given web.xml files directly in place of your existing web.xml as this file configuration will vary depending on site requirements.


1637354698876__web-xml-MOD.txt get_app
1637354687933__web-xml.ORG.txt get_app