We are planning to upgrade our Datacom IPC, Ideal, and CICS Services components soon.
Are there any special tips or processes we need if we have a problem?
Component : IPC
Component : Ideal
Component : Datacom CICS Services
In the event that you need assistance with your upgrade on the weekend, please call in and ask that your case be escalated to a Severity 1, and that the on call engineer be contacted.
Also, if you have a problem, please be sure to:
Please be sure you have also reviewed Knowledge Base article 214550, titled "After upgrade to IPC 15.1 PSS output destinations missing" (note the process to use your existing printer and options definitions, and the reference to the IPC 15.1 README). If there is a problem with the options or printers, we might need to see the screen outputs mentioned.
As always, please contact Broadcom support for Datacom if you have further questions.