File system driver is down & Chrome extension not deployed
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File system driver is down & Chrome extension not deployed


Article ID: 228742


Updated On:


Data Loss Prevention


A number of Mac OS 11.0.0 agents are encountering the 'File system driver is down' error as well as 'Chrome extension not deployed' error.

These seem to be solely related to Mac OS 11.0.0 agents.

Agents have been uninstalled and reinstalled on several machines however this doesn't seem to always resolve the issue.

Agent version - 15.7.00200.1114


Release : 15.7

Component : Default-Sym


Please do the following:

1. Create a new MDM profile
2. Import the attached template
3. Scope the policy to your test machine
4. DLP should start working

You can find sample MDM configuration from below document i.e.


Additional Information

Please find sample below attachments on Mobile Config file and Steps to enable MS Office with Mac for your reference.



1661522371665__Steps to enable MS Office with get_app
1661522234035__DLP_Endpoint_Agent_MDM_Profile.mobileconfig get_app