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Patch version not showing after successfully installing a patch

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Article ID: 228739

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After installing a Clarity patch, the version in the About section is still the previous one (not reflecting the new patch version).

Environment

Component : Clarity Install and Upgrade

Resolution

  • Check the patch install.log file to confirm that the patch has been successfully installed.
  • Check the database and confirm that there are entries corresponding to the patch when executing this query:
    SELECT * FROM CMN_INSTALL_HISTORY ORDER BY INSTALLED_DATE DESC;
  • Restart all Clarity services. If the patch has been installed while the services where running, it is possible that the currently running services are still from the previous version.