Patch version not showing after successfully installing a patch
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Article ID: 228739
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Updated On:
Products
Clarity PPM On PremiseClarity PPM SaaS
Issue/Introduction
After installing a Clarity patch, the version in the About section is still the previous one (not reflecting the new patch version).
Environment
Component : Clarity Install and Upgrade
Resolution
Check the patch install.log file to confirm that the patch has been successfully installed.
Check the database and confirm that there are entries corresponding to the patch when executing this query:
SELECT * FROM CMN_INSTALL_HISTORY ORDER BY INSTALLED_DATE DESC;
Restart all Clarity services. If the patch has been installed while the services where running, it is possible that the currently running services are still from the previous version.