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Request stays empty after logout and login in AWI

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Article ID: 228735

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Requests triggered to a User, such as the ones raised by Prompsets being used in jobs/jobf/scripts when lauched, cannot be "displayed" again if the user gets logged out after the request was first launched and not replied.
When user logs in again, AWI will display that there are no Requests, but those jobs / scripts will remain in process monitoring in status "waiting for user input"

Is this normal behavior?

Cause

By design

Environment

Release : 12.x and superior

Component : AUTOMATION ENGINE

Sub-Component: Automic Web Interface (AWI)

Resolution

Documentation will be improved  here  , under Tip :

Tip: Requests do not re-appear if the user gets disconnected or logs out without replying to the ongoing requests. If the user who triggered the execution is not available, the task remains Waiting for User Input.