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Customer-specific spam policy triggers incorrectly for genuine emails.

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Article ID: 228712

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Customer-specific spam policy triggered and quarantined genuine Inbound emails from genuine domains. Some emails get delivered to the recipient and others get caught by customer-specific spam policy.

Cause

Once a message is submitted for false-positive, then the rule appears to be properly killed. Next "missed spam" submission, appears to re-activate the previously killed rule (as well as create the expected new rule).

Environment

SMG version 10.7.3

Resolution

This problem is identified and has been fixed.