SpanVA UI is not displayed

Products

• CASB Security Premium
• CASB Gateway
• CASB Gateway Advanced
• CASB Audit

Issue/Introduction

The following is true:

• The SpanVA UI is showing a 500 error or
• The SpanVA UI Will not launch
• And the SpanVA is showing as Alive in CloudSOC
• And the SpanVA version is 1.15.3.130.0-39rc

Resolution

Open a support case.