What is the Service Desk field to choose in sdgtw probe to map to the Affected End User in CASDM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We integrated UIM with CA Service Desk Manager 17.2 using sdgtw probe.

However we are having a hard time to find the Service Desk Field that corresponds to "Affected End User" in Service Desk incident.

CA Service Desk Manager Incident

 

sdgtw probe AC Configuration

Environment

Release : 20.3

Component : UIM - SDGTW

Resolution

The Affected End User corresponds to the "customer" field. You need to manually add the Field Mappings

Additional Information

sdgtw probe Documentation