Application Error sd_taskm.exe (InstMan)

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

Plugin "Software Delivery manager: installation manager (sdmgr_im)" is crashing few minutes after start.

In Windows Event Viewer Application there are following Application Error :

Faulting application name: sd_taskm.exe, version: 14.0.3000.725, time stamp: 0x5d792633
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0xe06d7363
Fault offset: 0x000156e8
Faulting process id: 0x731c
Faulting application start time: 0x01d7db94ee9d9616
Faulting application path: C:\Program Files (x86)\CA\DSM\Bin\sd_taskm.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

 

In TRC_USD_INSTMAN*.log last lines before crash are :

InstMan|IM:00|INSTMAN.CXX|000343|INFO  | JobRecord ack sent to scalability server with name:SCALA1
InstMan|IM:00|INSTMAN.CXX|000257|DETAIL| JobRecordAckIterator::file: C:\Program Files (x86)\CA\DSM\SD\ASM\DATABASE\7F234CFB-93C2-4AB0-90F4-FF395B62B712.jrack.
InstMan|     |           |000000|ERROR | #################### Unknown Exception occurred [PID:31112] ####################

Environment

Client Automation - All Version

Cause

This problem could occur if there is a CAM communication problem from Domain to the scalability server :

Example : Resolution Name problem 

171121-10:19:11.5775445L|031112|00006fbc|InstMan |IM:00 |INSTMAN.CXX |000172|DETAIL | ApplicationAckIterator::file: C:\Program Files (x86)\CA\DSM\SD\ASM\DATABASE\7F234CFB-93C2-4AB0-90F4-FF395B62B712.appack.
...
171121-10:19:11.5949749L|031112|00006fbc|InstMan |CFSMCAPI |CFSMCAPI |000000|DETAIL | SmiEndPoint::SmSendForSaF : 0982de68 TxMsg to SCALA1\SD_SERVER_MGR SR 0 TR 0 SI FFFFFF01 TI FFFFFF01
171121-10:19:11.5951474L|031112|00006fbc|InstMan |CFSMCAPI |CFSMCAPI |000000|DETAIL | SmiEndPoint::SmSendForSaF : Sent from DOMAIN1\SD_IM
171121-10:19:11.5952414L|031112|00006fbc|InstMan |CFSMCAPI |CFSMCAPI |000000|DETAIL | SmiEndPoint::SmSendForSaF : Payload size : original 55192 comp/encr 0
171121-10:19:11.5953558L|031112|00006fbc|InstMan |CFSMCAPI |CFSMCAPI |000000|DETAIL | SmiEndPoint::SmSendForSaF : Using address 1.2.3.4 for SnF to SCALA1
171121-10:19:11.5958023L|031112|00006fbc|InstMan |cfMessenger |cfMessenger |000000|INFO | CCFMessenger::SendTo: SendTo for component "SD_IM" failed 24 (Unknown host)(02B6BDA0)
171121-10:19:11.5959227L|031112|00006fbc|InstMan |IM:00 |sdsmmsg.cpp |000382|ERROR | SmMessage::send failed: Rc:00033205, Error:SME_SPI_BADHOSTNAME, Desc:The host name or address specified could not be resolved.
171121-10:19:11.5960151L|031112|00006fbc|InstMan |IM:00 |AAORDEXE.CXX |000748|ERROR | Failed to post message [33205h]
171121-10:19:11.5961039L|031112|00006fbc|InstMan |IM:00 |INSTMAN.CXX |000208|ERROR | Application ack NOT sent to scalability server with name:SCALA1, error:209413.

 

Resolution

1- Check in directory "C:\Program Files (x86)\CA\DSM\SD\ASM\DATABASE" if there are a corrupted or very big file *.jrack

 

Example :

Problem was seen with the file  C:\Program Files (x86)\CA\DSM\SD\ASM\DATABASE\7F234CFB-93C2-4AB0-90F4-FF395B62B712.jrack

Its size is 95 527 513 bytes and it contains 789677 lines.

 

 

2- Rename (or delete) the big/corruped file C:\Program Files (x86)\CA\DSM\SD\ASM\DATABASE\<uuid>.jrack as <uuid>.jrack.old

Do the same with file C:\Program Files (x86)\CA\DSM\SD\ASM\DATABASE\<uuid>.appack  (rename as <uuid>.appack.old)

 

3- Start sdgrm_im

caf start sdmgr_im

 

4- And check in TRC_USD_INSTMAN*.log if there are some communication/resolution error for the scalability server with problem.