Spectrum OneClick results are inconsistent with "./show" command queries against the SSDB

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Spectrum OneClick results are inconsistent with "./show" command queries against the SSDB.

We can see data exists when querying the Spectrum database but it's not showing up in the OneClick Console\UI.

 

Cause

• The Tomcat cache is out of sync\corrupted

Environment

Release : 21.x

Component : Spectrum Core / SpectroSERVER

Resolution

1.  Close any open OneClick clients\WebApp tabs.

2.  Stop the Tomcat service on the OneClick server.

3.  Delete the $SPECROOT/tomcat/work folder (this is essentially the tomcat cache folder).

4.  Restart the Tomcat service and the work folder will be re-created.