Workflow Solution issues with published workflow.
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Workflow Solution issues with published workflow.

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Article ID: 228565

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Updated On:

Products

Asset Management Solution IT Management Suite

Issue/Introduction

IIS is consuming all available RAM.

Seeing this error trying to login to application page.

An application error has occured. The system administrator has been notified.

Ran a SQL query to check the tables and found that the Messages table had grown:

Then, ran the following SQL query and found "Invalid Username/Password" messages for the [email protected] user.

select*from LoginAudit
Where LoginNamelike'[email protected]'
orderby CreatedDateDesc

We also found the following message in the ProcessManager logs:

7156:0104 2021-11-16 13:24:55.581 Error [Userman] Error performing login.
 Client: IP=127.0.0.1 HostName=127.0.0.1 Browser=Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.42000)
 System.Exception: Invalid Username/Password
 at LogicBase.Ensemble.Userman.ServiceCore.LoginService.CheckPassword(UserInfo userInfo, String password)
 at LogicBase.Ensemble.Userman.ServiceCore.LoginService.AuthenticateUser(String primaryEmail, String password, String instanceName)
 at LogicBase.Ensemble.Userman.ServiceCore.LoginService.LoginUser(String username, String password, String instanceName)
 at LogicBase.Ensemble.Userman.Userman.LoginUser(String email, String password, String instancename, Boolean insertLoginAudit)

Environment

ITMS 8.x

Resolution