IIS is consuming all available RAM.
Seeing this error trying to login to application page.
An application error has occured. The system administrator has been notified.
Ran a SQL query to check the tables and found that the Messages table had grown:
Then, ran the following SQL query and found "Invalid Username/Password" messages for the [email protected] user.
select*from LoginAudit
Where LoginNamelike'[email protected]'
orderby CreatedDateDesc
We also found the following message in the ProcessManager logs:
7156:0104 2021-11-16 13:24:55.581 Error [Userman] Error performing login.
Client: IP=127.0.0.1 HostName=127.0.0.1 Browser=Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.42000)
System.Exception: Invalid Username/Password
at LogicBase.Ensemble.Userman.ServiceCore.LoginService.CheckPassword(UserInfo userInfo, String password)
at LogicBase.Ensemble.Userman.ServiceCore.LoginService.AuthenticateUser(String primaryEmail, String password, String instanceName)
at LogicBase.Ensemble.Userman.ServiceCore.LoginService.LoginUser(String username, String password, String instanceName)
at LogicBase.Ensemble.Userman.Userman.LoginUser(String email, String password, String instancename, Boolean insertLoginAudit)
ITMS 8.x
Reset the password for the [email protected] account using the following documents:
How to reset a forgotten Workflow or ServiceDesk server Administrator User account password?