Workflow Solution issues with published workflow.

Products

• Asset Management Solution
• IT Management Suite

Issue/Introduction

IIS is consuming all available RAM.

Seeing this error trying to login to application page.

Ran a SQL query to check the tables and found that the Messages table had grown:

 

 

Then, ran the following SQL query and found "Invalid Username/Password" messages for the [email protected] user.

select*from LoginAudit

Where LoginNamelike'[email protected]'

orderby CreatedDateDesc

 

We also found the following message in the ProcessManager logs:

7156:0104 2021-11-16 13:24:55.581 Error [Userman] Error performing login.
 Client: IP=127.0.0.1 HostName=127.0.0.1 Browser=Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.42000)
 System.Exception: Invalid Username/Password
 at LogicBase.Ensemble.Userman.ServiceCore.LoginService.CheckPassword(UserInfo userInfo, String password)
 at LogicBase.Ensemble.Userman.ServiceCore.LoginService.AuthenticateUser(String primaryEmail, String password, String instanceName)
 at LogicBase.Ensemble.Userman.ServiceCore.LoginService.LoginUser(String username, String password, String instanceName)
 at LogicBase.Ensemble.Userman.Userman.LoginUser(String email, String password, String instancename, Boolean insertLoginAudit)

 

 

 

 

 

 

 

 

 

 

 

Environment

Release: 8.5, 8.6

Resolution

Reset the password for the [email protected] account using the following documents:

How to reset a forgotten Workflow or ServiceDesk server Administrator User account password?

How to change Administrator User ([email protected] in 7.0, 7.1 and 7.1 SP1 or [email protected] in 7.1 SP2) password after installation?