APM - Infrastructure Agent: Job for apmia.service failed because the control process exited with error code

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• DX Application Performance Management
• DX APM SaaS

Issue/Introduction

We are having the following error message when we try to install the Infrastructure agent, any idea how we can resolve this problem?  

Cause

A previous Infrastructure agent was installed on this environment

Environment

Infrastructure agent 20.6.0.28

Resolution

This problem was resolved by using .\APMIACtrl.sh script as follows to perform the installation successfully:

.\APMIACtrl.sh install

 

If the problem persists, please contact Broadcom Support.

Additional Information

APMIA Linux not installing on 1 machine in particular
https://knowledge.broadcom.com/external/article?articleId=198839

APM - APMIA is not installed/corrupt installation is present/APMIA is started using console start
https://knowledge.broadcom.com/external/article?articleId=224884