Getting Domain-related Error When Provisioning A New CASB Tenant

Products

• CASB Security Premium
• CASB Security Advanced
• CASB Security Standard

Issue/Introduction

When setting up a new CASB tenant in CMP, you received the following error:  

 

Cause

In order to add a new CASB (CloudSOC) tenant, the CMP user with the username "[e-mail]" has to add domain "example.com" to the primary or secondary domain.

Resolution

This can be resolved by creating a new CMP user, or using an existing user, from the @example.com domain.

Then that User can then check their @example.com user's mailbox for the CMP welcome email to proceed with the CASB Tenant activation.