Getting Domain-related Error When Provisioning A New CASB Tenant

Products

• CASB Security Premium
• CASB Security Advanced
• CASB Security Standard

Issue/Introduction

When setting up a new CASB tenant in CMP, you received the following error:

 

Cause

This is because to add a new tenant, the CMP user with the username [email protected] has to add its domain abc.com to the primary or secondary domain.

Resolution

This can be resolved by creating a new CMP user using an existing user from the @abc.com domain. You can then check your @abc.com user's mailbox for the CMP welcome email to proceed with the activation.

Additional Information

Please refer to the technical documentation for more information:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/cloud-management-portal/all/Setting-up-CloudSOC-cloud-services.html