Spectrum is creating Duplicate SNOW Incidents for Alarms.
Release : 20.x
Component : Spectrum Integrations
Nov 12, 2021 14:08:11.135 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='618ec9a1-22ea-1b3b-02af-0080108c030a'
Nov 12, 2021 14:08:17.342 - Error occurred while attempting to create a ticket in Service Desk. java.lang.Exception: {"Error":{"ErrorCode":154,"ErrorMessage":"Exception occurred during operation insert","DetailErrorMessage":"Error executing business rule 'CG Spectrum Set CI and Priority fields'","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}
As an Example: This rule is a SNOW Business Rule that was misconfigured: Error executing business rule 'CG Spectrum Set CI and Priority fields'