Restrict Analyst from modifying the group name in a ticket.

Products

• CA Service Desk Manager

Issue/Introduction

How to restrict "Analyst" from changing the group name?

Environment

CA Service Desk All Versions.

Resolution

For the role (or roles) that you wish to restrict:

Go to the Administration tab
Security and Role Management --> Role Management --> Role List
View the Role
Go to the Additional Information tab --> Function Access tab
Click Edit in List
Change the access level for Group to View
Save
This will prevent any modification to the grp object by that role.

Restrict Analyst from modifying the group name in a ticket. 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/manage-roles.html