MailMerge from Word using HTML the email does not send or Word freezes.

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

When using MailMerge from Word using HTML, the email does not send or user experiences word freezing problem. 

Environment

DLP Endpoint Release : 15.8 MP1 

Cause

This is a product defect caused due to a conflict when Print Monitoring channel is ON.  

Resolution

The issue has been fixed in Public Hotfix 15.8.00109.01003 released on Nov 03, 2021 which can be downloaded from the Broadcom support portal (https://support.Broadcom.com/Downloads)