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Alarm Syncing with Spectrumgtw probe and Spectrum - Some alarms are not clearing on Spectrum Console after clearing in UIM

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Article ID: 228465

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Some alarms are not clearing on Spectrum Console after clearing in UIM. Restarting the Spectrumgtw, Trellis and EMS probes but issue persists.  

Cause

The problem is generally with just a few alarms where the alarm and the clear come into UIM in close timing with each other. The alarm gets cleared in UIM faster than the alarm makes it into Spectrum, and the alarm clear gets missed in Spectrum, thus the alarm stays open, and requires manual intervention. Increasing the alarm sync timing will help to mitigate this phenomenon.

Environment

Release : 20.3

Component : UIM - SPECTRUMGTW  8.6.9

Resolution

Increase the amount of time for the alarm sync in the spectrumgtw probe from 30 to 1-2 minutes.  The deactivate/activate the probe.