Encryption Management Server custom script does not run if the backup fails

Products

• Encryption Management Server
• Gateway Email Encryption

Issue/Introduction

Encryption Management Server includes a script that runs automatically immediately after a backup has run. The script is empty by default. The name of the script is:

/var/lib/ovid/customization/pgpbackup-post-backup-custom.sh

If required, the script can be customized to run additional commands following each backup.

However, if the backup fails, the script fails to run. For example, if an SCP server is configured as the backup location and the upload of the backup file to the SCP server fails, the script will not run.

Environment

Symantec Encryption Management Server 10.5 and above.

Resolution

To workaround this issue it may be possible to include the customizations in this script which runs immediately before each backup. This script is also empty by default:

/var/lib/ovid/customization/pgpbackup-pre-backup-custom.sh

Broadcom is committed to product quality and satisfied customers. This issue is currently being considered by Broadcom to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this article periodically as any changes to the status of the issue will be reflected here.

Additional Information

EPG-25048