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Error in the server installer after clicking "Install" button

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Article ID: 228441

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

After the product installer is launched, when picking "CA Workload Automation" in the product explorer and the click "Install" button, received the following error:

CreateProcess failed for Autosys\setup.exe reason:"

The reason is blank. The user ID I logon as is an admin ID. I tried it on both Windows 2016 and 2019 but got the same error. 

 

 

Environment

Release : 11.3.6

Component :

Resolution

Right click on the setup.exe and select run as administrator