Issue when launching Autosys Upgrade Assistant

Products

• CA Workload Automation AE

Issue/Introduction

I am trying to launch the Autosys Upgrade Assistance on a Windows 2016 server.

However, a cmd prompt just pops up and then disappears.

Nothing happens after that. Is there any log file I can check?

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

Open a command prompt using "run as administrator"
cd to where AUA is installed.
 cd C:\Program Files (x86)\CA\Aua
Check your java version
 C:\Program Files (x86)\CA\Aua> java -version
You might also try launching the aua directly from that command prompt
 C:\Program Files (x86)\CA\Aua>java -jar aua.jar

If java.exe is not found make sure java is installed on the host as it is a requirement and add its location to the PATH environment variable.