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DX OI Services attributes taking long time to load or displays

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Article ID: 228423

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

We are trying to create Services in OI for our OI SAAS tenant. We are facing issues as mentioned below:

In the 'Create Service Definition', when we select 'Source' as 'Applications' and 'Base Attribute' as 'Application name', it is taking a long time and displays 'No elements to display'. Should we not be seeing the 'Application names'?

When we select 'Agent name' or other base attributes, it is showing up but taking a very long time to display.

 

Environment

Release : 20.2

Component : CA DOI SERVICE ANALYTICS

Resolution

If the APM Experience View is not showing as application data, then on OI side there will be no items for 'Applications' Source. 
DX SAAS team has made some configuration changes for this tenant.
After the changes, it is still taking around 30 seconds.
It seems like it may be expected behavior as this tenant has about 30000+ inventory items. 
OI Service creation can take some time to load all the items from the backend into the OI UI, and it is working as expected.