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Agent appears Duplicated when Active in Agents / ACTEX

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Article ID: 228412

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

After a network issue, one of the RA Agents (JMS02) appears displayed twice when it's Started with the same Agent Name / IP in the list of Agents as shown below:

When the Agent is Stopped only one line is displayed in the List, but as soon as it's started again two lines are displayed.

Additionally, we cannot delete the Agent from AE it throws the error: "Failed to delete the Agent".

Else, if we try to delete it from Client 0 - Process Assembly - Host - when the Agent is stopped the button Delete is greyed out so we can't delete it.

 

If we do a query to the AE database, table MQSRV, there is only one line when the Agent is started.

If we do a search in the database, table ACTEX searching for the actex_oh_idnr that corresponds to the agent (JMS02), there are two lines when the Agent is started ---> this is wrong.

How can we remove the agent and declare it properly again?

Cause

Unknown: Issue was caused after a network outage that affected the Automation Engine and this particular Agent

Environment

Release : 12.x

Component : Automation Engine

Sub-Component: Agents ( same could occur to any kind of Agent)

Resolution

In order to delete properly the Agent, the records in ACTEX table need to be deleted, since this is a touchy procedure, please open a case with Technical Support to provide you the statements and the reference to this Knowledge Article.

Once it's done, the PWP Role needs to be assigned to another WP as shown below.

This will force the PWP to read the updated ACTEX table and now when Starting the Agent, only one line will be created in ACTEX table and only one line will be displayed in Agent List.

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