SAP agent shows inactive in administration view.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The SAP agent does not stay active. The log file shows the following messages:

20211115/180109.214 - U02004172 Error while calling function module 'RFC_SYSTEM_INFO'.
20211115/180109.214 -           Initialization of repository destination EC3_EN001WRONG	5a3b483b4c235135 failed: Name or password is incorrect (repeat logon) on sap_server.domain.com sysnr 00
20211115/180109.229 - U07001001 Charset used by the Agent: 'ISO-8859-15'

Cause

Configuration.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

The SAP connection object in client 0 contains either the  wrong user name and/or password.

Once the correct user name and/or password is provided the SAP agent starts as expected.

20211115/180242.502 - U02000106 Reading content of connection object 'CONN.R3.VWASAP01'.
20211115/180242.565 - U02000107 Connection object 'CONN.R3.VWASAP01' with time stamp '1619658425000' was successfully transferred to the Agent.
20211115/180242.830 - U02004165 Connection 'CONN.R3.VWASAP01' param 'rfcSnc_qop=1'