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no response from MSFT API - event

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Article ID: 228337

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Updated On:

Products

CA Mobile Device Management

Issue/Introduction

MDM is seeing intermittent stalls, that can take 20 minutes to clear on their own.
Dump files show no response from a MSFT API call.
Microsoft case opened:
The subject line is: "Microsoft API not notified the packet event to the application. Event notification delayed for 15 - 20 mins"
The exact code application is waiting is 
 switch( WaitForMultipleObjects(_countof(hEvents), hEvents, FALSE/*wait all*/, INFINITE) )
 
and VC++ runtime is 2012 if required.
 

Environment

Release : 18.1

Component : CA MOBILE DEVICE MANAGEMENT

Resolution

Hot Fix 7