ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error in Server routine UCDS_R - Cannot load conversation memory

book

Article ID: 228309

calendar_today

Updated On:

Products

CA Automic One Automation

Issue/Introduction

This errors are logged and a memory trace is thrown

29.10.2021 05:19:55 Message U00011801 Error in Server routine 'UCDS_R ', Server: 'UC4#WP007' AE system: 'UC4'.
29.10.2021 05:19:55 Message U00003422 WARNING: Cannot load conversation memory '6416cb32' for server routine 'UCDS_R'.
29.10.2021 05:20:21 Message U00011801 Error in Server routine 'UCDS_R ', Server: 'UC4#WP025' AE system: 'UC4'.
29.10.2021 05:20:21 Message U00003422 WARNING: Cannot load conversation memory '6416cb34' for server routine 'UCDS_R'.

Cause

This is bug of the Automation Engine.

Requesting Unix job output from AWI may cause memory trace dumping in Automation Engine Work Processes.

Environment

Release : 12.3.x and 21.x 

Component : AUTOMATION ENGINE

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Agent Unix 

Automation.Engine 12.3.8  - Available 

Automation.Engine 21.0.1  - Available

Automation.Engine 22.0.0  - Planned release mid of June 2022

 

Additional Information

Public short description EN: Requesting Unix job output from AWI may cause memory trace dumping in Automation Engine Work Processes.

Bug Resolution : A problem has been solved where the Automation Engine Work Processes dumped memory trace.