How to add Primary OSType to the alerts on SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We have an integration between UIM 20.3 and SOI 4.2, actuality we can see this information on the USM properties but we need receive this information on the SOI alerts, how can we do that?

 

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

This could be done with Event Policy using the enrich event to get the OSType from the Persistence Store

 

Here are the link to the procedure.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/administrating/event-management/event-management-example-scenarios/event-management-example-2-enrich-events-with-related-ci-information-from-the-persistence-store.html