CA AXA 17.3 (on prem) Unable to login using DNS alias for servers

Products

• CA App Experience Analytics

Issue/Introduction

This is for 17.3 on-prem but I did not see a category for it.

 

We have just created some aliases for our environment but are experiencing issues logging in using the alias URL.

For our prod environment we can login no problem at the following URL:

http://<myhost>:9080/admin/maa/#/login

We created an alias --> <myalias> which points to <myhost>

When trying to login through the following link we receive a system error:

http://<myalias>:9080/admin/maa/#/login

 

 

Environment

Release : 17.3

Component : APP EXPERIENCE ANALYTICS ENGINE

Resolution

Sent steps for "Unable to Log into the Administration Console or Send Data from the App Experience Analytics Instrumented Application" which are in the link below.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-experience-analytics/17-3/troubleshooting/troubleshooting-post-installation.html#concept.dita_5a249b66e8e6fe1252e71c24ad58704794e3c6c9_unabletologintoadminconsoleUnabletoLogintotheAdministrationConsoleorSendDatafromtheInstrumentedApplication