CA Gen CSE Clients hang or loop after login screen

Products

• Gen
• Gen - Workstation Toolset

Issue/Introduction

All of the CA Gen CSE Clients hang or loop after login screen.  That is, after starting a Client, the Client Logon window displays, then once the parameters are filled in and the OK button is clicked, a circular symbol appears as if the Client is hung or in a loop.

Checkout Client

Construction Client

Coordination Client

Encyclopedia Client

Support Client

Version Control Client

 

Environment

Release : 8.5

Component : CA Gen Client Server Encyclopedia

Resolution

There are two possible resolutions.

1. The CSE Message Dispatcher is not started.

2. The CSE Message Dispatcher machine has a firewall that blocks the port.