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PM - Problem accessing the data aggregator Rest endpoint

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Article ID: 228211

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We are having problems accessing the Data Aggregator Rest endpoint (http://data_aggregator:port/rest), we get the following error:

<html>
    <head>
        <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
        <title>Error 403 Forbidden</title>
    </head>
    <body>
        <h2>HTTP ERROR 403</h2>
        <p>Problem accessing /rest. Reason: 
        <pre>    Forbidden</pre>
        </p> 
    </body>
</html>

 

This is also happening when accessing Odata, however we are able to login into CAPC without problems.

Environment

PM 21.2.3

Resolution

This is more likely a permission issue related to SSO.

Please double-check that the SSO settings are correct (eg: "Remote Value" and "Local Override" settings) as instructed at the following link to our documentation:

Configure the Port and Website for HTTPS
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/securing/set-up-https/enable-https-for-netops-portal/enable-performance-center-to-use-ssl-manually/configure-the-port-and-website-for-https.html

 

If the problem persists, please contact Broadcom Support.